Customer Service

For questions about First Enterprise Bank accounts, products or services please call FEB Customer Service at (405) 681-0771 8am to 5pm (Central) Monday through Friday.

Debit Card Activation and Changes

To activate a debit card or change your PIN, please call (800) 448-8268.

Press OPTION 1 to activate a debit card
Press OPTION 2 to change your PIN

How do I Report a Lost or Stolen Debit Card?

Between the hours of 8am to 5pm (Central) Monday through Friday call FEB Customer Service at (405) 681‑0771.

Outside of normal business hours call (800) 791‑2525.


Visa® Purchase Alerts

Reduce fraud and monitor your card activity anytime, anywhere with Visa® Purchase Alerts available FREE* for First Enterprise Bank cardholders.

When your Visa card is used, you'll receive an alert through text message or email. If there is fraudulent activity, you'll know within minutes allowing you to act quickly to protect your account.

How you use this service is up to you. You can choose to receive alerts when your Visa card is used for purchases over a specified amount, with online transactions, or purchases outside the United States, and more. You can even customize the purchase amount threshold, for example, setting it to only alert you for purchases over $50.

Get Visa® Purchase Alerts

Watchdog

You may not know it, but First Enterprise Bank provides around-the-clock protection against debit card fraud. That's because the Visa® Debit Cards we issue are protected by FraudWatch® Plus. Through an important partner of ours, we provide industry leading technology, tools and the expertise to manage fraud. Experienced fraud analysts will work around the clock, watching for any suspicious card activity and contact you immediately if they detect potential fraud on your card. FraudWatch® Plus Customer Service is available 24/7 at (866) 842‑5208 or outside the USA call collect at (701) 461‑2551.

Also, to ensure uninterrupted use of your Visa® Debit Card while travelling please call First Enterprise Bank Customer Service at (405) 681‑0771.

 

* There is a $0.01 SMS charge for each SMS text alert delivered via Visa® Purchase Alerts. However, you may opt out of SMS text alerts and not incur the surcharge. There is no fee associated with email alerts.