Mobile Banking Frequently Asked Questions
What is the FEB Mobile Banking app?
The FEB Mobile Banking app gives you access to your banking account(s) from your iPhone, iPad, or Android phone or tablet through a downloadable mobile banking application. It allows you to: view account balances, search account activity, transfer funds, pay bills, deposit checks, and locate First Enterprise Bank offices and ATMs
How much does FEB Mobile Banking cost?
FEB Mobile Banking is available to all First Enterprise Bank Internet Banking enrollees at no additional cost. However, there may be charges associated with data usage on your phone or other mobile device. Check with your wireless carrier for more information.
Do I need a data plan?
Yes, a data plan is typically needed. Check with your wireless carrier for more information.
I'm not enrolled for First Enterprise Bank Internet Banking. Can I still use FEB Mobile Banking?
No, you must enroll in First Enterprise Bank Internet Banking prior to using the FEB Mobile Banking app.
How do I download and begin using the FEB Mobile Banking app?
Simply download the FEB Mobile Banking app from the Apple App Store or Google Play Store, then run the app and log in using your First Enterprise Bank Internet Banking User ID and password. The FEB Mobile Banking app will ask you to register your device using a series of "out-of-wallet" and credit bureau questions. If you have any questions about this process please call First Enterprise Bank Customer Service at (405) 681-0771 during normal business hours for assistance.
What is my User ID and/or Password?
Your FEB Mobile Banking User ID and password are the same as your First Enterprise Bank Internet Banking User ID and password. If you cannot remember your User ID or password please call First Enterprise Bank Customer Service during normal business hours at (405) 681-0771 to speak with an Internet Banking specialist.
One or more of my accounts are not listed in the FEB Mobile Banking app.
Typically, eligible accounts will automatically be available for FEB Mobile Banking after you log into the app. Accounts must be active for 60 days to be eligible.
Can I use the FEB Mobile Banking app on more than one device?
Yes, simply download the app onto another iPhone, iPad, or Android phone or tablet. You can register the new device from the app directly or you can manage your devices from your First Enterprise Bank Internet Banking account.
What types of checks can I deposit with FEB Mobile Banking?
Most domestic checks made payable to you, with a current date, drawn on a U.S. bank may be processed through FEB Mobile Deposit. We are unable to accept Money Orders, Cashier's Checks, Travelers' Checks, Foreign Items, Savings Bonds, Tax Refund Checks, or Third Party Checks through FEB Mobile Deposit.
Are there any limits on the dollar amounts of deposits I can submit?
Yes. There is a daily limit of $1,000 and a monthly limit of $5,000. For details please review the FEB Mobile Banking app terms and conditions
Do I photograph both the front and back of my check?
Yes. During the deposit process, you will be required to photograph the front and back of your check. FEB Mobile Deposit will step you through the process.
How do I endorse my check for FEB Mobile Banking?
You should sign your check with the following endorsement:
For First Enterprise Bank Mobile Deposit Only
<your account number>
How will I know if First Enterprise Bank received my deposit?
You will receive an email notification when your deposit has been received. You will receive a second notification when your deposit has been accepted and processed. This email will indicate if the deposit was approved or declined for processing. If the deposit was declined, a reason will be provided.
When will my deposit post to my account?
Deposits may be made with FEB Mobile Banking at anytime. If your deposit is approved by First Enterprise Bank before our Monday-Friday cutoff time at 4:00 PM Central time, your deposit will post to your account on the next business day. Funds availability may be limited under certain conditions. Please refer to the Terms and Conditions for more information.
Do I destroy my check after I photographed it for deposit?
No, you should retain the check for 45 business days from the date when it was deposited through the mobile app. You should mark each imaged check as “electronically presented” after it is transmitted to First Enterprise Bank. Afterwards, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted. Please refer to the Mobile Deposit Terms and Conditions for more information.
Will my deposited check be available in transaction history?
Yes, after the deposit has been processed, you may view your transaction history in the FEB Mobile Banking app or in First Enterprise Bank Internet Banking.
How long after opening an account may I start using it with FEB Mobile Banking?
You may start using FEB Mobile Banking and Mobile Deposit once your account has been active for 60 days.
What if I submit the same deposit twice in error?
If the same deposit is submitted twice, it will be identified and corrected during account processing. Should this occur, you will receive a declined deposit notification for the second deposit received through the FEB Mobile Deposit service.
Am I able to schedule bill payments through the FEB Mobile Banking app?
Yes, you will be able to schedule bill payments provided that the payee has been previously set-up through First Enterprise Bank Internet banking. You cannot establish new payees using the FEB Mobile Banking app.
Can I set up a new bill payee through the FEB Mobile Banking app?
No, at this time all new bill payees must be set up through your First Enterprise Bank Internet Banking account.
My phone has been lost or stolen and I had the FEB Mobile Banking app on it.
Please call (405) 681-0771. First Enterprise Bank Customer Service will be able to deactivate your mobile bank app if your phone has been lost or stolen. You may also deactivate your device yourself from within your First Enterprise Bank Internet Banking account.